Withdrawal Policies

Withdrawal Policy

This Withdrawal Policy (hereinafter, the "Policy") is intended to establish the guidelines and procedures governing withdrawals for our valued Clients. We have designed the following policies and procedures with the objective of ensuring the efficient processing of all withdrawal requests. It is essential to highlight that withdrawal requests can only be submitted through the official section "Customer Area" on our website.

It is essential to meet the following requirements before submitting your application:

1. Provide and/or verify the following information:
   • Full name, which must match the one registered in the Fibra FX account, including first and last name.
   • Verify that the withdrawal amount does not exceed the available balance in the account.
2. In situations where you have open positions, it is necessary to meet the following criteria:
   • The Free Margin level must be greater than 100% for your withdrawal request to be processed.
   • Maintain the margin level above 100% throughout the withdrawal approval and execution process.
   • Not having hedged positions in the account at the time of requesting the withdrawal.
3. Provide all details related to the method used to deposit funds, including credit card or bank account number.
4. Indicate your preferred withdrawal method. We remind you that our policy involves refunding funds to the origin of the original deposit.

Processing Times:

To fulfill our responsibilities and ensure proper processing of payments with credit card companies or banks, the following guidelines will be implemented:

We will process all withdrawal requests as soon as they are received, within a reasonable time frame.

It is crucial to consider that we reserve the right to conduct a review of the Fibra FX account, your history and supporting documentation. In addition, we are entitled to request additional information before completing the withdrawal process.

If additional information is needed, we will contact you to obtain the necessary details. In this case, the withdrawal request will be canceled until the outstanding issues are resolved. At that point, you will need to resubmit your withdrawal request.

Likewise, it is crucial to highlight that possible delays may arise due to the intervention of external service providers of the Company.

Withdrawal of Profits:

Due to the anti-money laundering (AML) requirements we must comply with, it is essential that we verify that the profits derived from trading are transferred to an account whose owner beneficiary is the same as that of the trading account. Therefore, we suggest that you provide us a copy of the bank statement or credit card to which the funds will be allocated before to submit your withdrawal request.

It is crucial to emphasize that withdrawals will only be processed in the name of the Client themselves. We will not make withdrawals to third parties or anonymous accounts.

Reception of funds:

Internal processes for crediting funds may differ between banks and credit companies. Credit cards. It is crucial to keep in mind that we have no control over how long it will take the availability of funds.

If you need confirmation of the transaction, we suggest that you contact our Support Department by sending a message through the form on our website.

Initial Deposits Processed by Debit/Credit Card:

If you have made a deposit by credit card, we will initiate the refund of all amounts up to equal the amount deposited through the same card.

If you have made profits on your investments, we will return these profits through a bank transfer.

It is essential to consider that in certain cases, the credit card issuing company establishes time limits for issuing refunds. If this period expires, we will proceed to return your funds via bank transfer. If this circumstance affects you, We recommend referring to the previous section on the processing process.

In cases where the Company cannot make the refund to the credit card or other original source other than the bank transfer, it will be carried out through the latter, with the application of minimum requirements associated with said modality (see the 'Withdrawal rate' section). Our withdrawal procedure follows strict guidelines to ensure your funds are remitted safely to its original source and the corresponding beneficiary.

Withdrawal Fee:

When a Client requests a withdrawal via bank transfer for an amount less than 50 USD (fifty dollars), the Company reserves the right to apply a processing fee withdrawal of 30 USD (thirty dollars) to cover banking costs. This fee will be deducted before to start the bank transfer. In the event that the requested amount is 30 USD (thirty dollars) or less, Unfortunately, the withdrawal request will be rejected.

It is important to note that certain banks use intermediaries who may apply additional fees. It is the Customer's responsibility to be aware of and manage these additional fees.

Modifications and Complaints:

We reserve the right to review and/or modify this Policy and its clauses if we consider it necessary. We have the authority to make such modifications with or without notice. However, In the event that any modification limits your rights, we will communicate such changes promptly.

If you wish to express any complaints regarding this Policy, we encourage you to contact us at through the form on our website.